Refund policy
1. Return Window We offer a 30 day return policy. Customers have 30 days after the confirmed delivery date to request a return.
2. Return Eligibility & Product Condition To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging. A valid order confirmation email or receipt is required as proof of purchase. We reserve the right to refuse a return if the item shows signs of use.
3. Return Shipping Costs
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Defective or Incorrect Items: We cover 100% of the return shipping costs for items that arrive damaged, defective, or if you receive the wrong product.
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Buyer's Remorse / Change of Mind: If you are returning an item because you changed your mind, you are responsible for paying the actual cost of return shipping. There are no restocking fees.
4. Damages and Issues Please inspect your order upon reception. You must contact us within 48 hours of delivery if the item is defective or damaged. Include your order number and clear photos showing the problem.
5. Return Process To initiate a return request, customers must follow these specific steps:
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Contact our support team at support@astrovi.shop within the 30-day return window. Include your order number, the item you wish to return, and the reason for the return.
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Wait for return approval. Do not return any item without written approval.
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Once accepted, we will provide you with instructions on how and where to send your package. Securely package the item in its original packaging.
6. Refunds & Processing Time We will notify you once we’ve received and inspected your return. If approved, refunds are processed within 5 to 7 business days to your original payment method. After we process your refund, your bank or payment provider may require additional time for the funds to appear in your account.