Privacy policy

1. What Personal Data We Collect When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: We automatically collect data including your web browser version, IP address, time zone, cookie information, what websites or products you view, search terms, and how you interact with the Site.

  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2. How We Use Your Data We use the personal information we collect to provide our services to you and fulfill our business operations. This includes:

  • Processing your payments and fulfilling your orders.

  • Sending you order confirmations, shipping updates, and customer support communications.

  • Screening our orders for potential risk or fraud.

  • Improving and optimizing our Site based on usage analytics.

  • Providing you with information or advertising relating to our products or services (in line with the preferences you have shared with us).

3. Sharing Your Data with Third Parties We share your Personal Information with necessary third-party service providers to help us operate our store and fulfill your orders.

  • Ecommerce Platform: We use Shopify to power our online store.

  • Fulfillment & Logistics: We share shipping details with delivery carriers to route your packages.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking We use "cookies" (data files placed on your device or computer) and similar tracking technologies to improve your browsing experience, remember your cart items, and analyze site traffic. You can control or disable cookies through your web browser settings, though doing so may impact your ability to use certain features of our checkout process.

5. Data Retention When you place an order through the Site, we will maintain your Order Information for our records to comply with tax and legal obligations, unless and until you ask us to delete this information.

6. Your Privacy Rights (CCPA Compliance) If you are a resident of California (or other applicable jurisdictions), you have the right to:

  • Right to Know/Access: Request access to the personal data we hold about you.

  • Right to Correct: Request that we correct or update inaccurate data.

  • Right to Delete: Request that we erase your personal data. To exercise any of these rights, or to submit a data request, please contact us using the support email provided below.

7. Contact Information for Data Queries For more information about our privacy practices, if you have questions regarding how your data is handled, or if you would like to make a complaint, please contact us by e-mail or by mail using the details below:

  • Company: Astrovi LLC

  • Address: 119 Cedar Ridge Dr, Thermopolis, Wyoming 82443, United States

  • Email: support@astrovi.shop

  • Phone: +1 307 855 0518